I already told you ma'am that it's the courier's fault. I gave you all the screenshots of my transactions with Xend, and emails of the Ninja Van about the rescheduling of the shipment. I have proof that it's not my fault it's delayed, and even gave you a freebie for the inconvenience I didn't cause. Thank you anyway ma'am. Hope you'll be more understanding to next seller you'll transact with.