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Customer Success Associate (Fresh Grad or Zero Experience)

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1 week ago by allenparagas03

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PHP 20,000

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http://www.recruitday.com:80/refer/customer-success-associate-at-recruitday-inc/2580?referid=5be24afbbcc9f Copy or Click the Link for Guide! ------------------------------------------ Key Details Job Location 8757 Paseo de Roxas Avenue, Salcedo Village, 5th Floor, Paseo Center Building, Makati City, Metro Manila Job Category: Sales & Marketing Position Level: Staff Employment Type: Full-Time Work Schedule: Day Shift Job Description We are looking for a driven, customer-centric, positive, team player ready to expand our customer base and ensure their success. He/she will manage customer relationships post-onboarding, enabling the continual growth of the company. He/she will be responsible for the support, training, coaching and implementation of process for our customers. Key Responsibilities: * Develop relationships with customers to drive satisfaction and retention * Engage with multiple customers to communicate value, encourage adaption and ensure overall success and happiness of customers * Answer any inquiries customers may have about contract details, ensuring they are happy and have all the information they need * Analyze problems and make recommendations for product improvements * Keep CRM up to date with customer information, activities and opportunities * Work with the Business Development team to identify products/services that will optimize customer experience and enable business growth Qualification Educational Attainment: College Degree Min. Relevant Experience: 0 year * Graduate of Business Management/Communication/any related field * Fresh graduates welcome to apply * Excellent in written and spoken English * Good interpersonal skills that enables one to work with people at all levels, to motivate and empower whenever necessary * Self-starter with the ability to work well in a fast-paced environment * Microsoft Excel, Microsoft Powerpoint, Microsoft Word * Understanding of CRM is a plus, not a requirement Skills Required: * Sales (Basic) * Marketing (Basic) * CRM (Basic)

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