bunkydoo I accidentally sent her some of another buyer's items. Jen was very patient and understanding, she helped me all throughout the process of handling and shipping of lost goods. Even though lalamove had a glitch and made a double booking, she was very calm and stayed positive in resolving the mishap with me. I cannot thank you enough for the help you did! Great buyer to deal with! Very much appreciated! Thank you! Thank you! Thank you!