It is the responsibility of the seller to always check whether or not the package has reached the buyer. Always follow up. Hanggat di napapasakamay ng buyer ang item, hindi pa iyon considered sold. Always have empathy. All I need is a simple sentence, "sis baka madedelay ang delivery, pls pakihaba ng pasensya pa." That would suffice kahit wala ng sorry pa. This experience is very disappointing. Respect the trust we gave you. Be attentive. Be responsible. Thank you anyway.